Returns and Customer Service Questions

See our Easy Returns Policy Below

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

1. How to Order
2. Currency
3. Payment Methods
4. Delivery Charges and Time Frames.
5. GST and Taxes
6. Security Measures
7. Returns and Refunds Policy
8. Product and Service Guarantees
9. Privacy Information
10. How we can be Contacted 

How to Order

Online Orders:  Ordering on this web site is very easy - simply follow these steps 

• Browse our site and find the items you would like to purchase.
• Add the item to you shopping cart.
• Repeat the process until you have all your items and view your cart
• Click on the checkout item to go to our secure ordering page.
• Fill in the details you are prompted for and submit your order
• An initial email will be sent to you immediately and one will be sent once we process/receive your payment for your order.

Please ensure that a secure delivery address is given as we cannot take responsibility for lost or stolen parcels unless the parcel is sent by courier with signature on delivery.

Phone Orders: Perth customers can call us during business hours 10am to 5pm Monday to Saturday WST on the numbers as showin in the header and contact pages for information or to place an order. 

Currency

All prices are shown in Australian dollars. 

Payment Methods

You have several options on how you can pay for your purchase.  They include: 

Credit Card:
We accept Visa Card and Master Card.  We accept these details via our SECURE order page through PayPal or Pin Payments.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.

Pay Pal:
When we get PayPal you will also have the option to pay via PayPal for your purchase.   You will be taken across to the PayPal site to enter your credit card details. 

Other Payment Options

We may also show other payment options in the checkout.

Delivery Charges and Timeframes

You should receive your order within 3 to 5 days depending on available items, your location and delivery method.  

We may also offer you to come and pickup.

GST and Taxes

A charge of 10% GST is included in the retail price shown. The price shown is the price charged for Australian customers.

Security

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns and Refunds Policy

We will accept all returns within 14 days from when the order is sent.

Sunshine Succulents offers refunds for or will replace any items purchased that...

1. Are faulty or damaged at time of purchase (e.g. the Pot)
2. Where the succulent is dying or ill in the first 60 days. (We can replace the individual succulent with a healthy one and nurse yours back to life)

Product and Service Guarantees

If you have a problem with your purchase, then we want to know about it so we can rectify the situation.  There is usually a simple solution. 

Privacy Policy

We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.

Contact Us

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone and email addresses can be found on the contact page.

Go to the Contact Page >>